Legal & Consumer Information — Epakel
This page provides statutory and consumer information relevant to our students and visitors in Australia. It summarises terms, refunds, dispute mechanisms, and business identification.
Business details
- Business name: Epakel
- ABN: 53 123 456 789
- Address: 2 Catherine St, Subiaco WA 6008, Australia
- Phone:+61 483 759 246
- Email:epakel@hotmail.com
- Hours: Mon–Fri 07:00–20:00, Sat 08:00–14:00
Terms of Service
Our standard terms govern class attendance, workshops, online bookings and product purchases. Below is a summary — full terms are available on request or by emailing us.
Bookings can be made online or in person. Students must
register before class start. Late entry or re-entry is at
instructor discretion for safety.
Participants practice at their own risk. We recommend
consulting a healthcare professional before beginning new
physical activities. We do not accept liability for personal
injury beyond that permitted by Australian law.
Prices shown are in AUD and inclusive of GST where applicable.
Payment must be completed to confirm bookings. We accept card
payments and EFT.
We may update terms periodically; updates are effective upon
posting. Substantive changes affecting existing bookings will
be communicated by email when feasible.
Refunds, Cancellations & Consumer Rights (AUS)
Cancellation by student: For class bookings, cancellations made at least 12 hours prior will typically receive a credit or refund at our discretion. Workshops and retreats carry different terms — these are displayed at time of booking.
Cancellation by studio: If we cancel a class or event, you will be offered a full refund or credit.
Australian Consumer Law: Your statutory rights under the Australian Consumer Law (ACL) are not limited by our policies. If a service is faulty, not provided with due care and skill, or not fit for purpose, you may be entitled to a remedy. For guidance see ACCC.
Privacy, Data & Records
We collect only the personal information necessary to deliver services and process bookings. Our full privacy policy explains collection, storage, access, and erasure rights. Visit Privacy Policy for details.
We retain records for business and legal purposes in accordance with Australian legislation. Requests to access or correct personal data can be made via our contact details on this page.
Studio Director — head of data enquiries
Complaints & Dispute Resolution
If you have a complaint about our services, please contact us first — we aim to resolve concerns promptly and fairly.
- Step 1: Email epakel@hotmail.com or call +61 483 759 246 with details.
- Step 2: We will acknowledge within 3 business days and propose steps to resolve.
- Escalation: If unresolved you may pursue external dispute resolution via consumer affairs in your state or the Australian Competition and Consumer Commission (ACCC).
Key statutory rights (summary)
| Issue | Typical remedy |
|---|---|
| Service not provided with due care | Re-perform service / refund |
| Misleading representation | Rectification / refund |
| Cancellation by studio | Full refund or credit |
Address
47B Chalkwell Avenue, Subiaco WA 6008
Contact
Office hours
Mon–Fri 07:00–20:00, Sat 08:00–14:00
Acknowledgement & Updates
By attending our classes or using our services you acknowledge these legal notices and agree to the relevant terms. We review our legal notices regularly and reserve the right to update them; the latest date is shown on this page.
Last updated: 01 January 2026